Tell Ana how work really happens
Walk through real examples from intake to completion. Ana follows what matters instead of forcing your business through a rigid questionnaire.
How it works1 2 3
A diagnosis before anyone prescribes software.
The goal isn't to automate everything. It's to find the few changes most likely to free capacity, protect owner trust, or stop good leads from slipping away.
We review the evidence
A human checks the transcript, separates symptoms from root causes, and challenges weak assumptions before anything reaches your report.
Get a ranked Friction List
See what is costing time or capacity, why it happens, what to address first, and which fixes deserve a closer look.
Where friction tends to hide
Familiar symptoms. Different causes in every company.
These are prompts for investigation—not claims about your business. Your audit follows the evidence wherever it leads.
1
Maintenance coordinationIs your team chasing vendors, repeating status updates, or working around unclear ownership?
2
Leasing and lead responseDo good inquiries wait too long or pass through avoidable handoffs?
3
Owner and tenant communicationDo the same questions return because people can't see what is happening?
4
Back-office reworkIs information copied between systems, checked manually, or delayed by missing documentation?
5
Key-person dependencyDo approvals and know-how accumulate around one owner, manager, or coordinator?
6
Capacity without another hireAre good people spending too much of the week routing, chasing, and rebuilding information?
What the report does
Turns a messy operation into a short list of decisions.
You won't receive a generic AI transcript or a giant list of apps. Each finding connects a real operational pattern to evidence from your call and a practical next step.
The price and promise
A complete audit for one flat price.
$1,000
Human review and findings walkthrough included.
- An AI-guided audit call — about 30 minutes
- Choose a time, have Ana call now, or call Ana yourself after payment
- Human review of the conversation and supporting context
- Written, prioritized Friction List
- Practical next steps and easy-fix opportunities
- Human walkthrough of the findings
The 10-Hour GuaranteeIf the completed Friction List identifies fewer than 10 reclaimable hours per month across your business, we refund the audit payment in full and you keep the report.
Your fee becomes implementation creditIf you hire FrictionList for a flat-fee project or a Fractional AI Officer retainer scoped within 90 days of your debrief, the full audit fee is credited to that work.
Practical guide
Start with maintenance coordination.
Read how to structure intake, routing, updates, and closeout before choosing more software →
Questions property managers ask
Clear answers before you start.
Is the audit only about property-management software?
No. Technology may be part of a fix, but the audit first looks at ownership, handoffs, communication, repeated work, and the way your existing systems are used.
What happens immediately after I pay?
We verify your payment, then open your audit access. From there: schedule Ana for later, have her call you right now, or register your number and call her yourself.
Do I have to prepare anything?
No formal preparation is required. Recent real examples are more useful than polished documentation. If you know which systems your team uses and can describe how a request moved through the business, that is enough to begin.
Am I talking only to an AI?
Ana conducts the audit conversation. A human reviews the evidence, prepares the Friction List, and walks you through the findings before you decide what—if anything—to implement.
How does the 10-Hour Guarantee work?
Find fewer than 10 reclaimable hours per month and we refund the audit payment. You keep the report. Read the full terms.
What if I want FrictionList to implement the fixes?
The audit is useful on its own. If you hire FrictionList for a flat-fee project or a Fractional AI Officer retainer scoped within 90 days of your debrief, the full audit fee is credited to that work.
How is our information used?
Your responses are used to prepare and improve your audit. Access is limited to the systems and people involved in delivering it. Your checkout details are handled by the secure payment provider.
Start with the operation you have—not the one a template assumes
Pay once. Then choose how to talk with Ana.
After secure payment, you can schedule a call, have Ana call you immediately, or call Ana yourself. Your email and business details carry into the audit automatically.
Start your property-manager audit
One-time audit · secure checkout · 10-Hour Guarantee