The 10-Hour Guarantee

Refund policy

Last updated September 26, 2026

The promise: If a completed FrictionList Audit advertised with the 10-Hour Guarantee identifies fewer than 10 reasonably reclaimable hours per month across your business, we will refund the Audit payment in full.

Which offer this covers

The guarantee covers paid FrictionList operations Audits that are explicitly advertised with the 10-Hour Guarantee, including general and industry-specific versions.

What counts as a reclaimable hour

Reclaimable time is work the assessment reasonably concludes could be eliminated or reduced through a documented process change, better use of an existing system, an appropriate tool or automation. The total may combine time saved by the owner and employees across the business.

How the total is calculated

The report should show the relevant task, who performs it, how often it occurs, the estimated time involved and the proposed change. When an exact number is unavailable, the report should label the figure as an estimate and use a conservative assumption based on the information provided.

What is not counted

Time savings unrelated to evidence gathered in the assessment.
The same saved hour counted more than once.
Purely speculative opportunities without a stated basis.
Revenue or profit projections converted into fictional time savings.

How refunds work

If the final report totals fewer than 10 reclaimable hours per month, FrictionList will issue a full refund to the original payment method. If the report states 10 hours or more but you believe the calculation is unsupported or duplicates time, reply to the report-delivery email or contact dan@getfrictionlist.com. We will review the calculation with you; if it does not reasonably support 10 hours, we will issue the full refund. No additional service purchase is required.

What the guarantee does not promise

The guarantee concerns hours the Audit reasonably identifies as reclaimable. It does not guarantee that every recommendation will be implemented, that employees will adopt it, or that the business will achieve a particular financial result. Implementation decisions and associated costs remain yours.

Payment timing

Refunds are submitted promptly through the original payment provider. The time required for a credit to appear afterward is controlled by the payment provider and the customer's bank.