Terms of service
Last updated September 26, 2026
Who may use the service
Services are intended for business owners and authorized representatives who are at least 18 years old. By purchasing or participating, you confirm that you are authorized to discuss the business information you provide.
The Audit
The standard FrictionList Audit includes an AI-led operational interview, human review, a written Friction List with findings and recommended next steps, and a human debrief. Timing, scope and deliverables shown at purchase or confirmed in writing form part of the service description.
Projects, Right Hand and ongoing work
Implementation services, custom development, software subscriptions, data migration, Right Hand services and ongoing AI Partner work are separate from the Audit unless explicitly included in writing. Each engagement may have its own scope, price, assumptions, support period and terms.
Your responsibilities
You are responsible for providing accurate information and for deciding whether to act on any recommendation. Avoid sharing unnecessary personal, confidential, regulated or third-party information. Obtain any consent or authorization required for participants or information you provide.
AI limitations and business decisions
AI systems can misunderstand statements, omit context or make incorrect suggestions. Human review reduces but cannot eliminate these risks. Findings and estimates depend on the information supplied and may change when better evidence becomes available. You remain responsible for business, employment, compliance, purchasing and implementation decisions.
Payment and refunds
Prices are shown or agreed before payment. The standard Audit is a one-time purchase unless a separate agreement says otherwise. The 10-Hour Guarantee is governed by the refund policy.
Audit implementation credit
When stated with the Audit offer, the $1,000 Audit fee is credited in full toward a qualifying flat-fee Project or against month one of an ongoing AI Partner engagement scoped within 90 days of the debrief. Each follow-on engagement has a separate scope and price.
Intellectual property and permitted use
You may use reports and roadmaps internally for your business. FrictionList retains ownership of its general methods, templates, software and know-how. We do not claim ownership of your pre-existing business information.
Confidentiality and privacy
We use reasonable care with non-public business information and process personal information as described in the privacy notice. Do not submit information you are not permitted to disclose.
No guarantee of business results
Except for an express refund promise included with a purchase, FrictionList does not guarantee revenue, profit, cost savings, customer growth, regulatory compliance or successful implementation. Estimates are planning tools, not audited financial results.
Changes and availability
We may improve or change services, but changes do not reduce deliverables already purchased without your agreement. Beta features may be modified, interrupted or discontinued. If we cannot deliver a paid service, we will provide an appropriate remedy, which may include rescheduling or a refund.
Contact
Questions about these terms may be sent to dan@getfrictionlist.com.