Where is your business actually wasting time?

Listen for these sentences

• “I have to remember to…”
• “Then I copy it into…”
• “We usually text…”
• “If Sarah is out, we wait.”
• “I check that every morning.”
• “The customer calls us for an update.”

Follow one piece of work end to end

Pick a lead, job, invoice or maintenance request and watch it from arrival to completion. Every handoff, re-entry, delay and reminder is a place to ask whether the work is necessary.

Count before you buy

Frequency × minutes per occurrence is often enough to separate a mild annoyance from something worth fixing.

Do not forget waiting time

A five-minute approval can create a two-day delay. Not all friction is labor time.